JYSK Reviews

ULLEHUSE PATIO SET. Table has hardly been used and has fading all over. It has ring marks from putting a couple of cups of tea on it but warning you not to do this is a tiny diagram on back page of instructions. There is no explanation for the other marks that are all over table top. Customer services and store will not accept compaint as we have no receipt despite having click and collect order number and credit card statement showing purchase. Was even told by man at customer services that we shouldn't dine on it.!!! Extremely poor quality table top not fit for purpose. It looks like we have been using this for many years instead of a few weeks.
Do not buy.

I ordered 4 outdoor chairs and 2 tables. On delivery, only 1 chair and 2 tables came. The delivery driver said the invoice stated 4 chairs but only 1 was loaded onto the lorry. I contacted JYSK who said they'd contact the courier.. after no response for days I got in touch again. Nothing had happened. In the end I contacted the online chat everyday requesting the 3 more chairs to be sent out as id paid for them. This seemed impossible so I asked for a refund and collection of the items I'd been delivered. Awful service from Lewis and James on the online chat. Never order from JYSK!!!!

Had two lots of garden furniture from here...Great price and solid furniture ?..will recommend and be going back for more ?

Bought a garden set which cost £500 . put a glass on the table and the glass has melted the table - jysk refuse to do anything because it’s in the instruction manual that we missed ! Although it says the melting happens in high temperatures- the day in question was not a high temp , maybe it should be recorded of what they regard as a high temp, even better at the time of sale make the customer aware of the defect and give them the choice. I actually think this falls under the sale of goods act, as the table is not fit for the purpose it’s sold for - but apparently because it’s in the back on the instructions it’s covered - avoid ullehuse garden furniture at all costs - will never purchase from Jysk again.

Purchased a whole set of Markskell furniture for the bedroom, some of it was not in stock so had to wait a few weeks, Got the message to say it had landed went down as we were loading it all on the van we noticed the boxes for the wardrobe were damaged. I was given a choice of leave the item and wait for a new one to come into the store or take the item and if anything was damaged they would get the parts to swapped out. I chose the latter thinking be easy to get a part. Big mistake on building the wardrobe which is hard work you need 3 people its that big and top heavy. We found the door was damaged as this was the last piece to fit no big deal but a shelf which is installed half way through the build was damaged. I couldnt undo what i had already done so now the wardrobe is standing half built not sturdy very dangerous i have a 3 year old im worried she will walk in the thing and it will colapse have to watch her like a hawk upstairs and keep my room shut. Emailed the store called me back the next day no worries they will order the bits direct and if wrong just has a back up they will order a complete wardrobe into store i can get the bits from, great over a week later the door arrived and its marked but not too bad i can live with that. But the shelf was the wrong one its the biggest one i needed. Called the store no problem we will sort it 3 more weeks later i still have no shelf every time i call its like it might be on this delivery or that delivery. I work in retail we now everything we have ordered and when we should get it. I cant believe in this day and age it takes 4 weeks just to get a part absolute joke. Should have took option1 and got a full new wardrobe instead if messing around like this with a half built unit sitting dangerously in my bedroom. They are very top heavy and need everything in place to make the thing secure.

Arrived at Jysk Mansfield, had difficulty getting through front door with wheelchair (raised door step). Had difficulty getting wheelchair down aisles, staff were not helpful. Items of furniture stuck out hitting wheelchair, was happy to leave.

Avoid. Table arrived damaged (after waiting 1 month for delivery). I’ve been trying to get in touch with them now to arrange a replacement for 3 weeks with no response. Shame because the table is actually quite nice.

Fake company I ordered and I never received my order nobody answering me this is insane I need my money back they never reply and hangup the phone never buy anything from them... fake company

I bought garden furniture from there as they has nice looking dining table and chairs in same colour as a sofa set I had. 1st order very slow delivery. Then I did a click and collect as my daughter lived in Manchester and was coming to Devon to see me. Its now 2 years since 1st order and less that a year since the second, and out of 8 chairs 5 are splitting and look dreadful. So I contacted customer service who say that I have to take them back or have a voucher. it is 4.5 hours each way for me to travel to the store or I face the cost of transport delivery. The customer service team are totally inflexible and so now all I can do is throw them away. So definitely beware buying from them and NEVER use a delivery as when it goes wrong you will have to face the cost.

Paid a in full for garden furniture said we would get a text when they came in stock called in wile passing ,to find out chairs were there but no table then told table was discontinued but then told it was under a different code then told it would be 3 to 6 weeks whilst I was there they took another order of some one for same table and chairs knowingly they don't have it or carnt even get it told the manager and he said yes it's a bad won't be going in there again

Paid for items already in stock and asked the store if I could arrange delivery the week after purchase. Was told just come into store when you are ready, pay delivery fee and arrange. Not so, I went in store and Cameron in Wakefield who had not a clue how to arrange delivery. He asked for help and 10 minutes later he told me he had managed it on the system. All that meant was I paid the fee, I was then told that logistics would ring me to arrange delivery. Cant tell me when theh will ring me or when I might get the furniture, I am not hopeful.

Excellent click and collect service and good quality well priced furniture in line with other flat pack items from other stores. Lucky to have a store close by to be able to look as furniture before ordering

impossible to review the products, due to them not being delivered after a month. I would have thought that given I paid extra for delivery then it might have happened quicker. I was told this afternoon that I'll have to wait for another two weeks (at least) - though given I have needed to chase this up several times I'm not going to hold my breath.

There are so many other companies that are able to deliver, I won't be returning.

Needed a cheap table for the next day, so we saw one on the JYSK website, there was left at the Oldham store for a decent price. We reserved it and drove 10 miles to pick it up to up, when we arrived, they informed us they had no stock and the table we reserved was being used in store. Staff then attempted to sell us a more expensive table. Just wasted our time to try to get us to purchase something we didn't want.

I ordered a garden furniture set, there was a mistake made with the order. I contacted customer services via email and a lovely lady called Alina sorted the issue . Amazing customer service ? I will definitely buy from here again and highly recommend. Seeing reviews I was skeptic but my issues were resolved promptly. Delivery was great it came in the time frame given which I was happy enough to wait and of course I agreed too when placing the order ! Very happy customer thank you jysk